This simple bit of grocery store advice will spare you a lifetime of regret. Give you back hours in your week. Bring sanity back to your everyday life.

I met a woman from Denmark last week. She’s been living in the United States for about a year. I asked her what she liked best about our country. Her…

Continue ReadingThis simple bit of grocery store advice will spare you a lifetime of regret. Give you back hours in your week. Bring sanity back to your everyday life.
Read more about the article Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.
Hotline, customer support, call center. Hotline operators with headset is sitting at her computer and talking with client. Online support 24 hours. Online customer service. Vector Illustration

Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Last week, we dealt with two incredible acts of customer service stupidity by two large companies. As someone who has worked in the customer service industry as an employee, a…

Continue ReadingIncompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.