Read more about the article Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.
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Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Last week, we dealt with two incredible acts of customer service stupidity by two large companies. As someone who has worked in the customer service industry as an employee, a…

Continue ReadingIncompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.
Read more about the article Will my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?

Will my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?

Men can somehow be incredibly cruel to one another, in a very protracted and public way, and not damage their friendships at all. Pranks are accepted in male culture. They…

Continue ReadingWill my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?