In April, I wrote about an outstanding pilot announcement on an Air Canada flight to Victoria, Canada.
Before takeoff, the pilot emerged from the cockpit to introduce himself and his copilot and review the details of the flight with remarkable clarity. He was specific, direct, detailed, amusing, and even a little vulnerable.
Best pre-flight announcement I’ve ever heard.
I wrote about the experience and included it in a letter to Air Canada thanking them for the outstanding performance of this pilot, whose name I could not remember.
This week I received an email from Air Canada. They had received my letter, tracked down the pilot’s name based on my travel itinerary, and delivered my letter to him.
Included in the email was a message from the pilot, thanking me for taking the time to write and expressing his appreciation. Air Canada thanked me as well and informed me that they had also shared my letter with other pilots to encourage these practices.
Once again, Air Canada impressed me.
Some companies understand the value of effective communication and the minimal effort it requires.
Those are the companies with whom I will always seek to do business.
Now I just need another reason to fly to Canada.
