Based upon his 8 tips for writing short stories, I think Vonnegut would’ve made a great storyteller.

If asked to choose a favorite author (which is a ridiculous exercise), I always say Kurt Vonnegut. He was a genius. A rule breaker. A curmudgeon of the highest order.…

Continue ReadingBased upon his 8 tips for writing short stories, I think Vonnegut would’ve made a great storyteller.

Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Last week we dealt with two incredible acts of customer service stupidity by two large companies. As a person who has worked in the customer service industry as an employee,…

Continue ReadingIncompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Will my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?

Men can somehow be incredibly cruel to one another, in a very protracted and public ways, and not damage their friendships at all. Pranks are accepted in male culture. They…

Continue ReadingWill my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?