Read more about the article Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Last week we dealt with two incredible acts of customer service stupidity by two large companies. As a person who has worked in the customer service industry as an employee,…

Continue ReadingIncompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.