This simple bit of grocery store advice will spare you a lifetime of regret. Give you back hours in your week. Bring sanity back to your everyday life.

I met a woman from Denmark last week. She’s been living in the United States for about a year. I asked her what she liked best about our country. Her…

Continue ReadingThis simple bit of grocery store advice will spare you a lifetime of regret. Give you back hours in your week. Bring sanity back to your everyday life.

Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.

Last week we dealt with two incredible acts of customer service stupidity by two large companies. As a person who has worked in the customer service industry as an employee,…

Continue ReadingIncompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.