Why we don’t fight
Elysha and I have been together for ten years. We’ll celebrate our eighth wedding anniversary in July. Over the decade we have been together, we have probably argued three times.…
Giving my girl a smile and some good luck
Whenever my daughter sees a penny on the ground, she bends over, picks it up, and says, “Find a penny and pick it up, and all the day you’ll have…
Productivity tip #4: Walk fast.
I know it sounds simple and stupid, but if you want to be more productive, walk fast. I am often teased by colleagues for walking down the halls at breakneck…
Hotline, customer support, call center. Hotline operators with headset is sitting at her computer and talking with client. Online support 24 hours. Online customer service. Vector Illustration
Incompetent customer service saves Amtrak and Boston Market a total of $33.03 and costs them customers and reputation as a result.
Last week, we dealt with two incredible acts of customer service stupidity by two large companies. As someone who has worked in the customer service industry as an employee, a…
Speak Up offering storytelling workshops
Until our Speak Up website is up and running, I’ll continue to post information here about our upcoming shows and workshops. We are wrapping up our second round of workshops…
Will my daughter miss out on the culture of cruel pranks and purposeful, public embarrassment because she is a girl? If so, I’m sad. Also, why?
Men can somehow be incredibly cruel to one another, in a very protracted and public way, and not damage their friendships at all. Pranks are accepted in male culture. They…
15 thoughts from a Moth StorySLAM
I told a story on Wednesday night at The Moth’s StorySLAM at Housing Works in New York City. The theme of the night was Secrets. I was lucky enough to…
Photoshop? No.
I know. I couldn’t believe it either. But this photo (did you even think it was a photo?), which you have probably seen a thousand times (the Windows XP default…
Charlie says yes to chocolate-covered matzo
How lucky we are to have a wife and mother who makes so many delicious foods for us.
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